Terms of use and sale

These terms apply to your use of this website, operated by Pink Nova, and to anything you buy from it. By using the site or placing an order you agree to them. Effective 2026-11-14.

Buying from this site

To place an order you must be of the age of majority where you live or have a parent or guardian's permission; an order for a child under 13 must be placed by their parent or guardian. Adding something to your bag does not reserve it, and an item can sell to someone else before you have paid.

A contract is formed when your payment is completed on Square's page and Square sends your receipt. Stock is limited and pairs are made in small numbers. If an item turns out to be unavailable after you have paid, or was listed at an obviously wrong price, we will tell you, cancel that item and refund it in full to your original payment method within 15 days.

If you order by email, we will send you a written summary of the items, prices, shipping, total and delivery arrangements, and the order is formed only when you confirm it. We will tell you how to pay, and these terms apply to it.

Prices and payment

All prices are in Canadian dollars. No sales tax is added, as Pink Nova is not GST-registered. The total shown on Square's payment page, including shipping, is everything Pink Nova charges you.

Payment is taken by Square on a page hosted by Square, not on this site. No card details are entered here, pass through here, or are stored here at any point. Square sends your receipt, and Square's own terms and privacy notice govern the payment itself.

Delivery

Orders ship to addresses in Canada only; an order placed for delivery outside Canada is cancelled and refunded in full. Ships untracked lettermail only. Orders go out Mondays and Thursdays. Up to 14 business days within Canada, longer the further it travels. Shipping is $5, and free on orders of $75 or more.

Because orders travel as untracked lettermail there is no tracking number and no proof of delivery, and we do not guarantee a delivery date. We post your order to the address you entered at checkout, so please check it carefully: we are not responsible for an order sent to an address entered incorrectly. If a parcel has not arrived in a reasonable time, contact us — we would rather hear from you than not. Under Alberta's consumer protection law, an online order over $50 that has not been delivered within 30 days of the order date can be cancelled for a full refund.

Returns and refunds

No refunds or exchanges for change of mind. If something arrives damaged, email Alex and she will make it right. The no-refund rule does not apply to items that arrive faulty or not as described, or to an item we cancel because we cannot supply it; those are put right or refunded in full. If you need to change an order, email us as soon as possible; once it has been made or posted we may not be able to.

If there is a problem with an order, please contact us before disputing the charge with your card issuer — most problems are quicker to fix directly. Nothing in these terms affects your rights under the law, including Alberta's Sale of Goods Act and consumer protection legislation.

Description of goods

Everything is made by hand, one pair at a time, so no two pairs are identical and colour varies between batches and between screens. Hardware is mainly stainless steel or rhodium-coated mixed metals. It is well tolerated by many people with sensitive ears and is not guaranteed hypoallergenic. If you react to most earrings, ask before you order, and stop wearing any pair that causes irritation.

Earrings are jewellery, not toys. They contain small parts and sharp posts, so keep them away from young children. Polymer clay is durable but can break if dropped or bent.

Custom and bridal orders

A custom or bridal request is an enquiry, not an order. If we can make it, we will send you a written quote, and the order is formed only when you accept it. The quote sets the design, price, timing and payment, and any deposit or cancellation terms; where it says something different from these terms, the quote applies to that order. Example prices and lead times elsewhere on this site are a guide, not an offer.

Using this site

You may read, print and share the pages of this site for your own use. The site's text, and the photographs and earring designs that are Pink Nova's own, belong to Pink Nova; some photographs are used under licence from their photographers. You may not copy any of them for use on another business's website, products or marketing material.

Please do not misuse the site: do not send spam or false information through its forms or shop, try to interfere with how it works, or copy its content by automated means.

Enquiries you send us

When you send an enquiry or custom request through this site it reaches us as an email. How we use what you send is set out in our privacy policy.

Accuracy

Prices and stock levels on this site are read from our shop system and can change. We describe every item as accurately as we can and correct errors as soon as we find them; an item listed at an obviously wrong price is handled as set out under Buying from this site.

Liability

This site is provided as is. To the extent the law allows, Pink Nova's liability for any order is limited to the price you paid for it, and we are not liable for indirect or consequential loss. Nothing in these terms limits your rights under applicable consumer protection legislation.

We are not responsible for delays or failures caused by events outside our reasonable control, such as postal disruption, severe weather or illness. If one affects your order, we will tell you and refund anything we cannot send.

Links to other sites

Where we link to another organisation we do so for your convenience. We do not control those sites and are not responsible for their content or their privacy practices.

Governing law

These terms are governed by the laws of Alberta, Canada, and the courts of that jurisdiction may hear any dispute about them. If you are a consumer, you may also bring a claim in the courts of your own province, and nothing here takes away any protection your province's consumer law gives you.

General

These terms, your order as confirmed by Square (including the item descriptions and prices shown when you ordered) and any written quote we send you are the whole agreement between us. Our privacy policy explains how we handle your information. If any part of these terms is found to be unenforceable, the rest still applies.

Changes

We may update these terms. The effective date above changes when we do. The version that applies to an order is the one published here when you placed it; otherwise, the version in force is the one published here when you use the site.

Contact

Questions about these terms or an order: alex@pinknova.ca.